Privacy Policy

Introduction

Gybalance is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

Personal Information

When you contact us or request information, we may collect:

• Name and contact details (email address, phone number)
• Information about your interests in nutrition education
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website and navigation patterns
• Device information

How We Use Your Information

We use collected information to:

• Respond to your inquiries about our services
• Schedule and conduct consultations
• Improve our website and services
• Send relevant information about nutrition education (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent when you submit inquiries or agree to communications
• Legitimate interests in providing and improving our services
• Contractual necessity when scheduling consultations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist with website hosting and communications
• Legal authorities when required by law

All third parties are required to maintain appropriate data security measures.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site usage. You can manage cookie preferences through our cookie banner or your browser settings. For detailed information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Inquiry information is typically retained for 2 years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age.

International Data Transfers

Your data is primarily processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

Gybalance
42 High Street
Cheltenham GL50 1DX
United Kingdom
Email: [email protected]
Phone: +44 1242 693 817

Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.